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Terms & Conditions

Welcome to Nexora Digital.

These Terms & Conditions ("Terms") govern your use of the Nexora Digital website and any services provided by Nexora Digital.

By requesting a quotation, approving a project, making a payment, or using our services, you agree to these Terms.

1. Our Services

Nexora Digital provides digital and creative services that may include:

The exact scope of each project will be determined by the quotation, proposal, invoice, contract, or written agreement provided to the client.

2. Quotations and Project Approval

Prices displayed on our website may represent starting prices and may vary according to:

A project is considered confirmed once the client accepts our quotation or proposal and pays the required 50% advance payment.

3. Payment Terms

Nexora Digital requires a 50% advance payment before starting any project.

No design, development, marketing, advertising, branding, or other project work will begin until the 50% advance payment has been received and confirmed.

The remaining 50% balance must be paid upon completion of the project and before final delivery, transfer, launch, or handover, unless a different payment schedule has been agreed in writing.

The standard payment structure is:

For larger or long-term projects, Nexora Digital may offer milestone-based payments where agreed in writing.

Nexora Digital reserves the right to pause or suspend work if an agreed payment becomes overdue.

Final files, source files, website credentials, website transfers, project ownership, advertising assets, or other deliverables may be withheld until all outstanding payments have been received.

4. Advance Payments and Refunds

The 50% advance payment confirms the project and reserves our time and resources.

Once work has started, the advance payment may be non-refundable, as it covers:

Refund eligibility will depend on:

Completed services, approved designs, delivered digital files, advertising management already performed, domain purchases, hosting purchases, premium themes, software, plugins, subscriptions, and other third-party costs are generally non-refundable unless otherwise agreed in writing.

5. Client Responsibilities

Clients are responsible for providing accurate and timely:

Project deadlines may be extended where required information, approvals, or feedback are delayed by the client.

6. Revisions

The number of revisions included in a project will be stated in the relevant service package, proposal, or quotation.

Additional revisions, changes to an already approved concept, or requests outside the original project scope may result in additional fees.

A revision means an adjustment to the agreed concept.

A request for a substantially different design, strategy, feature, or project direction may be considered new work and may require an additional quotation.

7. Website Development

Unless specifically included in the project agreement, website development pricing may not include:

The client is responsible for maintaining active third-party subscriptions necessary for their website.

8. Website Compatibility

We aim to create websites that work correctly on commonly used modern browsers and devices.

We cannot guarantee identical appearance or functionality across every browser, operating system, screen size, outdated device, or future software update.

9. Third-Party Services

Projects may rely on third-party services including:

Nexora Digital is not responsible for outages, suspensions, policy changes, pricing changes, bugs, account restrictions, or service interruptions caused by third-party providers.

10. Social Media and Advertising Services

For advertising campaigns, Nexora Digital provides campaign setup, creative support, management, optimization, or consultation according to the selected service.

Advertising spend paid to platforms such as Meta or Google is separate from Nexora Digital's service or management fee unless specifically stated otherwise.

11. No Guaranteed Advertising Results

Marketing and advertising results depend on numerous factors, including:

Therefore, Nexora Digital does not guarantee a specific number of sales, leads, followers, impressions, return on advertising spend, or revenue unless an explicit written guarantee has been separately agreed.

12. Advertising Account Restrictions

Platforms such as Meta, Google, Instagram, Facebook, TikTok, or others may restrict, reject, suspend, or disable advertisements or accounts.

Nexora Digital cannot guarantee approval by third-party platforms and is not responsible for restrictions imposed directly by those platforms unless they were caused by proven negligence on our part.

13. Intellectual Property

Upon receipt of the full project payment, clients receive the rights specified in their project agreement for the final approved deliverables.

Unless otherwise agreed, Nexora Digital may retain ownership of:

Third-party assets remain subject to their original licences.

14. Portfolio Rights

Unless the client requests confidentiality in writing before project publication, Nexora Digital may display completed public-facing work in:

Confidential client information will not intentionally be published.

15. Client-Supplied Content

The client confirms that they have the legal right to use all text, trademarks, logos, photographs, videos, fonts, products, data, and other materials they provide to Nexora Digital.

The client is responsible for claims arising from unauthorized materials provided by them.

16. Copyright and Trademark Responsibility

Clients are responsible for conducting appropriate trademark searches and legal registration of brand names and logos.

Creating a logo, website, or brand identity does not guarantee that a proposed name or design is legally available for trademark registration.

17. Project Delays

Estimated completion dates depend on timely:

Delays caused by the client or third-party platforms may extend project delivery timelines.

18. Project Cancellation

Either party may request project cancellation.

If a client cancels after work has begun, the 50% advance payment may remain non-refundable, and additional payment may be required if the value of completed work exceeds the advance amount.

Nexora Digital may terminate or suspend a project for reasons including:

19. Confidentiality

We will take reasonable steps to keep confidential information provided by clients private.

Confidentiality obligations do not apply to information that:

20. Limitation of Liability

To the maximum extent permitted by applicable law, Nexora Digital will not be liable for indirect or consequential losses such as:

Where legally permitted, Nexora Digital's total liability relating to a specific project will not exceed the amount paid to Nexora Digital for the affected service.

21. Website and Service Availability

We aim to keep our website and services accessible but do not guarantee uninterrupted availability.

Temporary interruptions may occur due to maintenance, hosting problems, technical issues, cybersecurity events, or circumstances outside our reasonable control.

22. Prohibited Use

You may not use our website or services for:

We reserve the right to refuse projects that present legal, ethical, security, or reputational risks.

23. Privacy

Use of our website and services is also governed by the Nexora Digital Privacy Policy.

24. Governing Law

Unless otherwise required by applicable law or agreed in writing, these Terms will be governed by the applicable laws of Pakistan.

Any dispute will first be addressed through good-faith negotiation between Nexora Digital and the client before further legal remedies are pursued.

25. Changes to These Terms

Nexora Digital may update these Terms periodically.

Updates will become effective when published on our website unless otherwise stated.

Continued use of our services after updated Terms are published constitutes acceptance where permitted by applicable law.

26. Contact Information

For questions regarding these Terms & Conditions, contact:

Nexora Digital
Email: info.brandsbusiness@gmail.com
Location: Lahore, Pakistan

By purchasing, requesting, approving, or using Nexora Digital services, you acknowledge that you have read and agreed to these Terms & Conditions.